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Find answers to frequently asked questions below. For Technical questions, please contact us

  • You must be using a broadband Internet connection (DSL, cable-modem, or company/organization network) - a dial-up modem connection is not fast enough to receive the webcasts.
  • You must be using Microsoft Internet Explorer 8.0 or better, Firefox, or Chrome. Cookies, Java, and JavaScript must be enabled.
  • You must be using Windows XP or better, or Macintosh OS X or better.
  • You must have Adobe Flash Player 9 or better installed, with the corresponding browser plug-in.
  • America Online's (AOL) default web browser is *not* supported. If you use AOL, please consult AOL Technical Support to determine how you can use one of the supported browsers listed above.
  • While other operating systems (such as Linux) or browsers *may* work, they are not supported and you may experience graphical or usage anomalies.

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  • Click on the 2014 Webcasts tab on the home page. Then, click on the View Entire Program link or on the individual topic segment links.
  • You may need to press the Play Play button button to begin the presentation, should you become disconnected from the webcast.
  • Note: This website utilizes pop-up windows for the webcast. If you are using pop-up window blocking software such as the Google Toolbar or Internet Explorer's pop-up blocker, you may need to either temporarily disable the software, or configure the software to allow pop-ups from this site.

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  • To enable the full screen view click the full screen icon in the lower-right corner of the video. Full Screen button
  • Click the icon again to go back to the regular view mode.

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  • First, you must have Flash Player installed to view this webcast. Second, you must be using a high-speed Internet connection. Typically, offices, hospitals and Universities have high-speed Internet connections. Home users who have DSL, cable-modems or other types of broadband connections also have high-speed Internet connections. Home users connecting via dialup-modem connections will not be able to see the video.
  • Users of older versions of Flash Player will need to download and install the update to see the video. The download link will automatically be displayed upon connection to the webcast; however, users who are behind a firewall or users who do not have administrative privileges will need to talk to their system administrator to temporarily allow administrative access on their computer.

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  • You must have Flash Player installed to view this webcast. If you do not have Flash Player installed or you are not sure, please follow the above instructions on downloading and installing it.
  • First, check your physical connections between your speakers and your computer; make sure your speakers are turned on and the volume is up, and the speakers are plugged into the proper jack on your computer's sound card.
  • If your speakers are firmly connected and powered, open Volume Control on your computer. Make sure that the Mute checkboxes are unchecked for Play Control (sometimes also labeled Master) and Wave/MP3 (or just Wave on older systems), and both volume sliders are up.
  • In the video window, make sure that the Flash Player volume slider is up and not muted.
  • Note: If the Volume Control icon does not appear, you may need to enable it. Go to Start -> Settings -> Control Panel -> Sounds and Multimedia. Check the box that says "Show Volume Icon on the Taskbar".
  • Mac Users:
    OSX: To check Volume Control, go (System Preferences) -> Hardware: Sound -> Output (tab)
    Make sure the Main Volume/Output Volume slider is sufficiently raised, and the Mute box is unchecked.
    Follow the above instructions for the video player window to make sure your sound is not muted.

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